Guarantee
Please, be aware that, due to the health emergency, our warranty office will be closed to customers as of March 8, 2021, however, on-site repairs will continue in consultation with our customers! For more information, please contact our staff by phone or e-mail! |
At Metrodom, we pay special attention to providing our customers with services that meet all their expectations, so that they can take care of guarantee issues easily and conveniently.
In case of emergency, please call +36 1 458 4431, the non-stop service hotline available as part of our Guarantee+ service to all residents of buildings handed over after 2017 (first in City Home G). To learn more about our non-stop service see the bottom-left box, more information is available on the Guarantee+ service here.
We only accept defect reports in writing, via the following means of communication:
- on-line (by filling out the below form)
- via e-mail (garancia@metrodom.hu)
- via mail (Metrodom, 1450 Budapest, Pf. 69)
You may enquire about your ongoing gurantee cases already reported in writing, by calling the following phone number during working hours:
+36 1 397 7884
If you would like to report a defect via regular mail, please use the form downloadable from here.
The simplest way to report a defect is to submit your claim by filling out our on-line form, no registration, guarantee card, bank account number or other special information is requested from you. After clicking the 'Send' button, our system will return a message informing you of the name of our colleague attending to your case and the expected time of contacting you.
